(~1 hr)

Communication is an integral part of strong teamwork. In this course, Duke University professor Dr. Daisy Lovelace walks you through how to cultivate the communication practices of high-performing teams. She highlights the foundations of successful teams, and explains how to craft a team charter to establish norms for how you work together as a cohesive group. Dr. Lovelace also discusses essential elements of team communication—such as establishing trust and holding teammates accountable—and shows how to best communicate with your team in different settings.

Learning objectives

• Differentiate between the roles and responsibilities for team members.


• Describe the purpose of a RACI matrix.


• Identify the elements of a team charter.


• Determine how best to manage conflict within teams.


• Interpret which approaches should be used to manage virtual teams and cross-cultural team communications.